Customer satisfaction is our goal!. However, we will be happy to refund or exchange any item, if you are not happy with your purchase, within the timeframes and conditions mentioned below.
Within 30 days of the receipt of your order, you may return any item in new condition, in its original carton or packaging with all parts. Goods must be unopened to receive a refund. If your order was sent via Free Shipping and you return the order, we will refund you full amount minus actual shipping cost for your shipment. We do not accept any returned if items is opened or used. Defective items will be exchanged for the exact same item only. Shipping charges will be refunded if we made an error with your order. Any item which is personalized or stuffed animals are not returnable unless toyscamp.com made an error on the order.
To return an item, you must send an e-mail to toys@ToysCamp.com, indicating the reason for your return along with the ToysCamp order number and date of purchase.
If the order has been shipped but you have not yet received it, you can refuse the order upon delivery (it will save you a second shipping charge). Otherwise, wrap the package securely and send it to the address below. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment (a traceable shipping method to insure your package does not get lost).
40 Richboynton Rd
Dover, NJ - 07801
*Please note, failure to notify ToysCamp.com of the return will result in a 15% restocking fee.
**Shipping will be charged for items that are returned because of defect that do not actually have a defect.
Packing and Sending Your Return
Our fulfillment center will credit the original purchaser's credit card or issue an online gift certificate, depending on the original payment method. Online gift certificates will be issued for gift returns. Refunds will be issued upon receipt of returned merchandise. If you have any questions, problems, or suggestions please send an e-mail to toys@ToysCamp.com and we will respond promptly.
You can pack and send your return to us in just a few simple steps.
- Pack the items along with the packing slip (receipt) securely in a box. You can use the box the items arrived in or another box, if you prefer.
- Affix the shipping label to the outside of the box.
- Leave the package for your mail carrier to pick up.
You will be responsible for the shipping cost of the return items unless it was not due to our error. We will refund your shipping cost if return was due to our error. Please send us email after you send us the return package and we will refund you the full shipping cost to your credit card.