Wondering about an order you've already placed? Visit the order
summary in "Order
If you placed the order with Toyscamp.com, we estimate
shipment and delivery dates, based upon the availability of the
items you ordered and the shipping options you selected. Shipping
date estimates will appear in the "Order Status" page.
Once you've placed your order, you will be able to see both
shipping and delivery date estimates in the relevant order summary
in "Order Status" page.
One-Day, Two-Days and Three-Days Shipping Mean
If you select One-Day Shipping, Two-Days, Three-Days Shipping
for an order you place with Toyscamp.com, you will not receive
your order in one or two days. We will estimate shipping and
delivery dates for you in the "Order Status" Page,
taking both shipping time and item availability into
Please also keep in mind that there is no weekend pickup or
delivery for One-Day, Two-Day or Three-Days Shipping. If you order
an item with 24-hour availability and select One-Day Shipping, the
item will usually ship within 24 hours and arrive on the following
business day--two business days total. So it is possible that an
order ready to ship at the end of the day Friday via One-Day
shipping, may not be processed by the carrier until Monday. In
such a case, the order would be delivered on Tuesday.
"Record Not Found" Mean
When you track the progress of your order via "Order
Status" with "Track your package" link, you might
see one of the following terms in the order summary: "Record
Not Found". These terms tell you that we are in the
process of delivering your order to the carrier's local center.
This is often the most efficient way for us to get your order to
you. Once the carrier receives your order, they will deliver it to
you, providing whatever further details they can along the way.
You can always see all available shipment details by visiting the
order summary in "order Status" page. Please note: if
your order is shipped via FedEx, UPS, your FedEx, UPS tracking
number will not work until we have delivered the order to the
local FedEx, UPS center.
Save on shipping cost for our customer is our first
priority. We do not intend to make any profit on shipping. We use complex logic to calculate shipping cost to make sure we
charge our customer actual shipping cost is similar to what we pay to our
shipping carrier (We use FedEx, UPS, USPS as our preferred shipping
Please add your items in your "Shopping
Cart" and click on link to
find out the shipping cost for your order.
Tracking Your Package
We send you shipping confirmation email once your package has been
shipped to you. If you have received shipping confirmation email, please
go to our website http://www.toyscamp.com
and click on image "Order
Status" located on top right corner on any page of
our website. You will be brought to our order status page. Enter your
Email address( same email as you have used while you have placed the
order) and order # for the package you like to track. You will see
"Track your packages"
button in next screen. Please click on button "Track your
packages" and it will bring you to appropriate carrier website (e.g.
FedEx, UPS or USPS) and give you the tracking result. If you see package
not found result than please wait until next day since we send you the
confirmation as soon as we ship the package but in reality package does
not go in carrier's system until next day. All PO BOX addresses shipped
via USPS. USPS do not provide tracking # in most cases. So if you order
has been shipped via USPS than please wait until our estimated delivery
time to package arrive. Still if you cannot track you package, please use
following information to track you packages..
U.S. Postal Service
DHL Worldwide Express
- Package Tracking: http://www.dhl-usa.com/tracking
- Phone: 1-800-225-5345 (U.S. customers only)
- Please note: Package tracking services are not available for
DHL WorldMail shipments, as these are delivered by air mail to the
destination country/continent and then handled by the local postal
Due to warranty issues and manufacturer restrictions, we are not able
to ship all products to all geographical locations. Below are some general
guidelines. Please also check the product information pages for any other
applicable item-specific shipping restrictions.
Toys, games, and video games can be shipped only to locations within
the U.S., U.S. protectorates, and APO/FPO addresses.
All PO BOX addresses will be shipped only via USPS mail. In most cases
USPS mail is untrackable. We will unable to provide you tracking
information on any package sent to PO BOX address.
Toyscamp.com delivers to penitentiaries, but we strongly suggest that
you contact the prison first, to confirm that they accept deliveries and
to understand any special regulations the prison might have. Some prisons
do not allow delivery of any hard cover toys. Others place a limit on the
number of items contained in a package.
We are unable to affix any special labels or instructions to the
packages and on the outside will indicate only the destination address,
our company name, and our return address. We also cannot allow gifts to be
sent anonymously to inmates; the sender's billing address will appear on
the order invoice.
Because inmates cannot sign for deliveries, packages need to be sent
via USPS Mail. You can specifically request USPS Mail on an order-by-order
basis by special notes. While we cannot guarantee a specific shipper, we
will do our best to fulfill your request.
Still Need Help ? Please contact us